Privacy Policy – SurfShare

SurfShare is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you use the SurfShare website and services.

What Information We Collect

We may collect the following types of personal information:

a. Information you provide directly

• Name
• Email address
• Phone number (if provided)
• Billing and postal address
• Account login details
• Profile information (including contributor profiles)

b. Transaction and payment information

• Purchase history
• Payment details (processed securely via third-party payment providers; we do not store full credit card details)

c. Contributor content

• Photos and media uploaded to the platform
• Metadata associated with uploads (location, time, tags)

d. Automatically collected data

• IP address
• Device and browser information
• Pages visited and interactions on the site
• Cookies and usage data

e. Optional information

• Responses to surveys or feedback forms
• Marketing preferences

How We Collect Information

We collect information when you:

• Register for an account
• Upload or purchase content
• Subscribe to communications
• Contact us directly
• Use or browse the SurfShare website

How We Use Your Information

We use your information to:

• Provide and operate the SurfShare platform
• Process transactions and distribute payments to contributors
• Manage user accounts and profiles
• Improve website performance, features, and user experience
• Communicate with you (including support and service updates)
• Send marketing communications (only where you have opted in)
• Detect and prevent fraud or misuse of the platform
• Comply with legal obligations

Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

• Payment processors to facilitate secure transactions
• Service providers (hosting, analytics, email services) who help operate our platform
• Contributors and customers, where necessary to complete transactions (e.g. licensing of images)
• Legal or regulatory authorities, where required by law

Any shared information is limited to what is reasonably necessary and, where possible, provided in a non-identifiable or aggregated form.

Cookies and Tracking Technologies

SurfShare uses cookies to:

• Maintain user sessions
• Understand user behaviour and site performance
• Improve functionality and user experience
• Support advertising and analytics

Cookies do not typically identify you personally. You can disable cookies via your browser settings, but parts of the site may not function properly as a result.

Third-party services (e.g. analytics or advertisers) may also place cookies on your device.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure servers and encryption where appropriate
• Restricted access to personal data
• Use of trusted third-party service providers

However, no system is completely secure, and we cannot guarantee absolute security.

Access and Correction

You may:

• Access and update your personal information through your account settings
• Request corrections to inaccurate or outdated information

For assistance, contact admin@surfshare.com.au.

Deleting Your Information

You may request deletion of your account and personal data by contacting us at admin@surfshare.com.au.

Please note:

• Some information may be retained for legal, accounting, or operational purposes
• Transaction records may be retained to comply with financial regulations

Third-Party Links

SurfShare may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

International Data Transfers

Some of our service providers may store or process data outside Australia. By using SurfShare, you consent to the transfer of your information to these providers where necessary.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact:

Email: admin@surfshare.com.au